Your First Visit
Thank you for choosing Cleveland Urology Associates. After making your first appointment, please go to patient resources and then to your first visit and print the forms online regarding your medical history and fill them out. Please fill out these forms at home before coming for your appointment.
What to Bring to Your Appointment
- Your Insurance Card
- I.D., your Driver’s license
- List of current prescriptions including dose and frequency
- All over the counter medications
- Pertinent information about your medical, surgical and urological history
- Any urology records
- Any recent x-rays or laboratory reports
We are hoping that your experience at our office is a pleasant one. If you have any issues or need any extra assistance, please do not hesitate to call our administrator, Maj Patel at (440) 891-6500.
At Cleveland urology Associates, our entire staff is highly qualified to deliver the best possible patient care. Please contact us with any questions that you may have regarding urological health, insurance questions or to schedule an appointment. We have six office locations to provide urological care and to meet your needs. We see patients every day and have late evening, and Saturday hours.
We usually see patients on an appointment basis. This is convenient for both patients and our staff. However, if you have a special situation, and you have to be seen, please call us and we will attempt to accommodate you as best as we can. Sometimes, unforeseen surgical situations arise that could delay an appointment and you may have to wait in our office to be seen, but we do our best to inform you of any delays. If you are unable to keep an appointment, please let us know so that we may modify our schedule and accommodate other patients.
Routine Telephone Calls
We encourage you to call us with any questions that you may have. Our telephone operators are available to answer your routine calls from 8 a.m. until 4:30 p.m. Monday through Friday. Our office staff has been trained to answer many of your questions. They can:
- Make an appointment
- Change your appointment
- Arrange for in office procedure
- Arrange for in hospital procedure
- Any other questions you may have
If they cannot answer your questions, they will relay your message to our doctors and they will call you back and speak with you.
Emergency Telephone Calls (Evenings and Weekends)
Please call us with non-urgent matters doing routine working hours. However if you have a true emergency please call us and the answering service will answer your call and connect you to our doctor on call immediately.
Let us emphasize that you should not hesitate to call our office with your questions and concerns. They are important.
In the event of life-threatening emergency, please go immediately to the nearest emergency room and ask them to contact us. If the situation is not that severe, but one in which you would like to call us, please call our office telephone at (440) 891-6500 and our answering service will ask you few pertinent questions (your name and a callback telephone number). Doctor on call will call you back promptly.